Aussie Broadband Routing issue - MEDBASE

Resolved

This issue has now been marked as resolved.

The issue was caused by a routing issue on the Aussie Broadband network with traffic from clients using Aussie Broadband not being able to reach our servers via the Brisbane transit mega port.

We were able to restore services for Aussie Broadband customers shortly after the outage by routing traffic from our datacentre via a different carrier which minimized the overall downtime.

As of 3:00 PM, the routing issue was resolved and connections were able to be routed back via our primary carrier bypassing Megaport and using edgeix.

Customers with other ISP’s such as Telstra, Optus, iiNet were not affected by this outage.

Thank you for your patience

Problem Identified

Dear Customers and Partners

We have identified the issue as a routing issue between AussieBroadband and our primary carrier at the datacentre. Most services have now been re-routed via a different carrier and services are being restored.

There is currently an outage affecting some of our services:
Affected Services:

  • Priority Tech Services / Hosted Servers - Data Centre

  • Communications / Aussie Broadband NBN Services

  • Medbase (A Priority Technology Company) / Remote Gateway

  • Medbase (A Priority Technology Company) / Internet Performance

  • Medbase (A Priority Technology Company) / Server Performance

  • Medbase (A Priority Technology Company) / Authentication Servers

We are currently investigating this issue and will provide further status updates.

Regards,
The Priority Tech Team

Investigating

Dear Customers and Partners

We’re experiencing routing issues from Aussie Broadband to Medbase. We are working with the carriers to resolve this.

There is currently an outage affecting some of our services:
Affected Services:

  • Priority Tech Services / Hosted Servers - Data Centre

  • Medbase (A Priority Technology Company) / Remote Gateway

  • Medbase (A Priority Technology Company) / Internet Performance

  • Medbase (A Priority Technology Company) / Server Performance

  • Medbase (A Priority Technology Company) / Authentication Servers

  • Communications / Aussie Broadband NBN Services

We are currently investigating this issue and will provide further status updates.

Regards,
The Priority Tech Team

6 Affected Services: